Customer service call  +45 75 54 14 37

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In general
At Jakodan A/S we do not demand that you buy full pallets or have any minimum quantities, though most items are only sold in full cartons/bundles.

In pictures on the website and catalogues, the colours can look a bit different as in reallity. We are happy to send you free samples of packaging materials before you order, so you can see the colours, size and quality.

We take reservations for sold out items, price changes and printing errors in the webpage.

 

How we treat your information

When making an account at Jakodans webpage we automaticly store your informations so you can see them, next time you log on. You can always log on to see informations about previous purchases, trackingnumbers and invoices from previous orders. You can also use our easy-reordering or see which samples you have recieved from us.

The invoices we make are being kept for a minimum of 5 years, due to danish law. You can always get a copy of your invoice if you need it.

We do not use any information to send you commercials, newsletters or anything else, unless you gave us permition to send newsletters when making the account.

We do not give the information to any third party except from the deliveryadress, name and phonenumber which are given to the deliverycompany, so they know where to deliver your parcel.

Your mailadress will be given to Trustpilot who will send you an email after your first purchase, asking if you would like to give us a review on the trustpilot webpage.

Trustpilot saves your email adress, but only to make sure that you will not recieve the review-email more than once.

If you do not want to give us a review, you can just ignore the email and delete it, and you will not recieve it again.

Trustpilot do not pass on any email adresses and they do not recieve anything but the email adress from us.

If you do not want us to give the email adress to Trustpilot, please place your order by phone or email.

 

Freightcosts
When ordering online the webpage can not give you the correct freight information due to the many different sizes of products we have. A roll of ribbon will be cheap to send, but pallets of big boxes can be more expensive, and the freight cost will also depend on where you live.

When we recieve your order we will send you an email with a proforma-invoice, that contains the total amount for products and the freight costs.

All you have to do is answering the email, letting us know if you accept the freight costs or not.

If you do not accept, we delete the order immediately.

If you do accept, we will send out the goods as soon as we have recieved your payment - The informations about the payment is included in the email.

Pallets are shipped by truck with Dachser and parcels are shipped with GLS.

You can also pick up your goods at our warehouse in Kolding, Denmark - but do to Europan regislations we are not allowed to sell the goods to your company without adding 25 % danish tax, if we do not have any evidence, that the goods has left the country.

In countries that are not a memeber of the EU, there could be extra customs when recieving parcels from out of your country, that will not be payed by us.

 

Payment conditions

The invoice will be send to you by email (pdf) after the goods has been shipped and if you have created an account on the webpage, you can also log on to the webpage and find a copy.

We do not send out any goods until payment has been recieved.

You can also send us a copy of the payment-confirmation from your bank, if you want to save time. Normally payments from other countries out side of Denmark will take 1-3 days before we can see them in our bank account.

JAKODAN retains ownership of the goods until payment has been recieved.



Reklamation & returning products

If we have delivered the wrong items to you or if the goods has been damaged during transportation, we will arrange for pick-up of the wrong items, and send you the correct ones as soon as possible.

You will not be charged for any extra freight costs, if you are not to blame for the damage.

If you can see that the goods has been damaged when you recieve it, please tell the freight company when they deliver, and they will take the goods back to us.

If you regret that you have ordered or if you accidentally ordered the wrong items, you can return the goods within 14 workingdays after delivery.

Please call us or send us an email, telling us which items you are returning, so we can prepare for your creditnote to be made quickly.

You have to pay for the freightcosts when you return, and we will only return the payment to you, if the goods are not damaged when we recieve them.

Any customized products, e.g. wrapping paper with your logo printet on it, can not be returned.

If you have ordered customized products the order is applicable from the moment you accept the order and approve the artwork.


Deliverytime

Delivery will normally happen within 2-3 workingdays from the time we have shipped the goods.

Some countries, that are not a member of the EU, can have an extra 1-3 days deliveytime due to customs.

If we accidentally should run out of stock of the goods that you have ordered, we will inform you about the delivery date, before you transfer the payment.

You are always welcome to call or write to us before ordering, if you want to make sure if the goods are on stock phone +0045 75 54 14 37 or email jakodan@jakodan.dk.

 


Customized products
By ordering customized products with your own print we will send you the artwork for approval before finishing the order

We can send you a free sample of the quality and size before starting the production, if you want to make sure that the size fits and the quality is as you expect it to be

If you order customized boxes the sample will be handmade and the quality can variate a little bit from the final production.  


If you have got any doubts or questions

please call us - We speak english, danish and german

Phonenumber 0045 75 54 14 37.

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