When you purchase from Jakodan as a consumer, you are protected by the rights provided under EU law and the applicable national consumer legislation.

The official EU notice regarding the statutory legal guarantee is available on this page. It explains your rights if a product proves to be defective, including your entitlement to repair, replacement and, where applicable, a price reduction or refund, depending on the circumstances.

If you have received a product with a defect or fault, please contact us as soon as possible. To help us process your request quickly, please provide your order number together with a description of the issue.

If you have any questions regarding the legal guarantee or your consumer rights, our customer service team will be happy to assist you.