Here is what you should do, if you wish to return an item:

If Jakodan by accident ship products you did not order, or if an item is missing from your order

... You will of course not be charged any additional freight costs!

Call or send us an email, and we will make sure that the freight company collect the goods you received, and that the correct items are shipped to you as soon as possible!

It rarely happens, but when it does, we make sure to correct the error without any additional costs for you.


If you ordered something incorrect by mistake, or if the item was not as expected

?... You will have to pay the return freight costs yourself.

It is very important, that you write your order number, company name or include a copy of the order confirmation when returning it. So that we can easily know, to whom we need to refund the product costs to.

You could also attach a copy of your invoice, or just a note with your name and phone number.


It is your responsibility to ensure that goods are securely packaged during return transportation

?We can only take back items that look good enough for us to resell them to other customers.

Please make sure, that the items you wish to return are securely packaged.

If you have any doubts on how to package it, please ask us - We are packaging experts!

If we receive goods that are damaged, we will not refund the money - and you will have to pay for freight costs, if you want the goods to be returned to you again.


Refunds

?We will make you a credit note within 1-2 days after receiving the returned items.

If you payed by card when ordering, the amount will be transferred back to you within 3 days.

If you payed by bank transfer, please provide your IBAN, SWIFT and bank registration number, and we will make a refund within a week.

Return address

?Jakodan A/S

Essen 31

6000 Kolding

Denmark